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custom decorated cookie faq

before completing our order inquiry form, please read through our faq:

why decorated cookies?

our cookies are custom designed, thoughtfully created, and a one-of-a-kind edible art.

whether it's your wedding, baby shower, large corporate conference, or just because, our cookies add a special touch to your event. 

what do your cookies taste like?

our recipe is a lightly sweetened vanilla bean shortbread topped with vanilla royal icing. the perfect ratio of thick, soft cookie to sweet, lightly crunchy icing. and yes, they taste as good as they look!

do you have an order minimum?

6 dozen standard size.

how much do my cookies cost?

we offer 3 tiers plus mini cookies so you can choose how detailed you want your set to be:

  • tier 1, $63/doz

    • 1 design, up to 3 different colors​

  • tier 2, $69/doz​

    • up to 5 designs, up to 5 different colors​

  • tier 3, $75/doz​

    • up to 8 designs, unlimited colors​

  • minis, $30/doz​

    • 2", up to 2 designs per dozen. due to their smaller size, designs are minimal​

additional fees may apply for watercolor, metallics, or ribbon-tied bags​​

how much notice do you need for my order?

while we try our best to accommodate everyone, we prefer a minimum of 1 month's notice. please keep in mind that this is tentative, especially during holidays where we book up quickly and begin scheduling out 2+ months in advance. 

how does payment work?

in order to reserve space on our calendar, a 50% deposit is required. the remaining must be paid a week prior to pickup.

do you offer refunds?

we get it, life happens. if you cancel more than 7 days prior to pickup, we will happily refund you. if you cancel within 7 days of your pickup date, we are unable to refund your deposit.

is your kitchen nut-free?

unfortunately, our space is not nut-free. please alert us of any allergies- we are happy to share our ingredient list.

while our signature decorated cutouts do not include any nuts, cross-contamination is possible.

can you create any design?

we will try our best to make your vision come to life on the cookies! we do stray away from any copyrighted designs,  including characters, but can keep it creative in other ways. we love coordinating with invitations or decorations. we also appreciate the creative freedom you give us to not exactly copy another baker's original work.

how are the cookies packaged?

each cookie is individually sealed in a cellophane bag. we offer satin ribbon bows for an additional fee. your cookies will be boxed together, stacked on their sides and snug with a sprinkle of crinkle paper to prevent any potential damage to your cookies. a care card is included with instructions on handling & storing.

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